Acceptable Use Policy

Forged Fitness is committed to maintaining a safe, professional, and respectful environment for all users. This Acceptable Use Policy applies to all users of the platform, including:

• Personal Trainers and Fitness Coaches
• Clients and End Users
• Platform Administrators
• Any third parties accessing the platform

This policy supplements our Terms of Service and should be read in conjunction with it.

You may not upload, share, or transmit any content that:

2.1 Illegal Content

• Violates any applicable laws or regulations
• Promotes illegal activities or substances
• Contains or distributes controlled substances or illegal drugs
• Facilitates illegal gambling or betting

2.2 Harmful or Dangerous Content

• Promotes dangerous fitness practices that could cause injury
• Encourages eating disorders or unhealthy body image
• Provides medical advice without proper qualifications
• Promotes dangerous supplements or performance-enhancing drugs
• Contains instructions for harmful activities

2.3 Offensive Content

• Hate speech targeting race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Content that harasses, bullies, or intimidates others
• Sexually explicit or pornographic material
• Graphic violence or gore
• Content that promotes self-harm or suicide

2.4 Deceptive Content

• False or misleading fitness claims
• Fake testimonials or reviews
• Misleading before/after photos
• Impersonation of other individuals or organizations
• Phishing attempts or scam content

2.5 Infringing Content

• Content that infringes on copyrights, trademarks, or other intellectual property
• Unauthorized use of others' images, videos, or content
• Pirated workout programs, meal plans, or educational materials

Users are prohibited from engaging in the following activities:

3.1 Platform Abuse

• Creating multiple accounts to evade bans or restrictions
• Using automated tools, bots, or scripts to access the platform
• Attempting to bypass security measures or access controls
• Scraping or harvesting user data without authorization
• Overloading or disrupting platform services

3.2 Fraudulent Activities

• Providing false information during registration
• Using stolen payment methods or financial fraud
• Manipulating reviews, ratings, or testimonials
• Engaging in pyramid schemes or multi-level marketing
• Chargebacks without valid reason

3.3 Spam & Unsolicited Communications

• Sending bulk unsolicited messages to users
• Posting repetitive or irrelevant content
• Using the platform primarily for advertising external services
• Harvesting contact information for marketing purposes

3.4 Circumventing the Platform

• Using the platform to solicit clients for competing services
• Redirecting users to competing platforms
• Attempting to reverse-engineer or copy platform features

Trainers using Forged Fitness must adhere to the following standards:

4.1 Professional Qualifications

• Maintain accurate and truthful certification information
• Only claim qualifications you actually possess
• Keep certifications current and update profile accordingly
• Operate within your scope of practice

4.2 Client Relationships

• Maintain professional boundaries with all clients
• Respect client privacy and confidentiality
• Provide services as described and agreed upon
• Respond to client communications in a timely manner
• Handle disputes professionally and respectfully

4.3 Content Standards

• Create original, high-quality workout and nutrition content
• Ensure all advice is safe and appropriate for the target audience
• Clearly state any limitations or prerequisites for programs
• Include appropriate disclaimers and safety warnings

4.4 Business Practices

• Price services fairly and transparently
• Honor all commitments and subscription terms
• Process refunds according to stated policies
• Maintain accurate business and tax information

Clients using Forged Fitness must adhere to the following standards:

5.1 Respectful Interaction

• Treat trainers and other users with respect
• Communicate professionally and courteously
• Provide honest and accurate information about yourself
• Respect trainers' time and boundaries

5.2 Appropriate Use

• Use the platform for legitimate fitness purposes
• Follow trainer instructions and program guidelines
• Report accurate progress and feedback
• Do not share or redistribute purchased content

5.3 Payment Obligations

• Use valid payment methods that you are authorized to use
• Pay for services as agreed
• Contact support before initiating chargebacks
• Honor subscription commitments

All communications on Forged Fitness should be:

6.1 Professional

• Use appropriate language and tone
• Stay on topic and relevant to fitness goals
• Avoid excessive use of caps, emojis, or formatting
• Proofread messages before sending

6.2 Respectful

• No harassment, threats, or intimidation
• No discriminatory language or behavior
• Respect others' opinions and boundaries
• Accept feedback gracefully

6.3 Appropriate

• Keep conversations relevant to fitness and training
• Do not solicit personal relationships
• Do not share inappropriate images or content
• Maintain professional boundaries

7.1 Your Content

You retain ownership of content you create and upload. By posting content, you grant Forged Fitness a license to use, display, and distribute it on the platform.

7.2 Others' Content

• Do not copy, reproduce, or redistribute content without permission
• Respect copyright notices and watermarks
• Give proper attribution when required
• Report copyright infringement through proper channels

7.3 Platform Content

• Forged Fitness branding and materials are protected
• Do not use our trademarks without permission
• Do not reverse engineer or copy platform features

8.1 Account Security

• Use strong, unique passwords
• Do not share login credentials
• Enable two-factor authentication when available
• Log out of shared devices
• Report suspicious activity immediately

8.2 Prohibited Security Activities

• Attempting to access others' accounts
• Testing vulnerabilities without authorization
• Distributing malware or malicious code
• Interfering with platform security measures
• Social engineering attacks

If you encounter content or behavior that violates this policy:

9.1 How to Report

• In-App: Use the "Report" feature on content or profiles
• Email: Contact support@forgedfitness.co
• Urgent Issues: Contact support@forgedfitness.co with "URGENT" in subject

9.2 What to Include

• Description of the violation
• Username or profile of the violating user
• Screenshots or evidence if available
• Date and time of the incident

9.3 Our Response

We take all reports seriously and will investigate promptly. We may not be able to disclose the outcome due to privacy considerations, but we will take appropriate action.

Violations of this Acceptable Use Policy may result in one or more of the following actions:

10.1 Warning

For minor or first-time violations, we may issue a warning and request that you correct the behavior or remove the content.

10.2 Content Removal

We may remove any content that violates this policy without notice.

10.3 Account Restrictions

• Temporary suspension of certain features
• Restriction from messaging or communication features
• Inability to accept new clients (for trainers)
• Payment holds or restrictions

10.4 Account Suspension

Serious or repeated violations may result in temporary account suspension, ranging from 7 days to permanent, depending on severity.

10.5 Account Termination

Immediate termination may occur for:

• Illegal activities
• Fraud or financial crimes
• Severe harassment or threats
• Repeated violations after warnings
• Actions that harm the platform or other users

10.6 Legal Action

In severe cases, we may report violations to law enforcement and pursue legal remedies.

10.7 Appeals

If you believe an enforcement action was made in error, you may appeal by contacting support@forgedfitness.co within 14 days of the action. Include your account information and a detailed explanation of why you believe the decision should be reconsidered.

We may update this Acceptable Use Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes may be communicated via email or platform notification.

Continued use of Forged Fitness after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Acceptable Use Policy, please contact us:

• Company: Forged In Fitness (Pty) Ltd
• Address: 7 Riviera Crescent, Uvongo, KwaZulu-Natal, 4270, South Africa
• Email: support@forgedfitness.co
• Phone: +27 83 696 2435