Terms of Service

• "Forged Fitness," "we," "us," or "our" refers to Forged In Fitness (Pty) Ltd, a company registered in South Africa (Enterprise Number: 2025/927962/07), with registered address at 7 Riviera Crescent, Uvongo, KwaZulu-Natal, 4270, South Africa.
• "Platform" means the Forged Fitness website, mobile applications, APIs, and all related services.
• "User" means any person who accesses or uses the Platform, including Trainers and Clients.
• "Trainer" means a fitness professional who uses the Platform to offer services to Clients.
• "Client" means an individual who uses the Platform to receive fitness services from a Trainer.
• "Content" means any text, images, videos, audio, data, or other materials uploaded, posted, or transmitted through the Platform.
• "Services" means the fitness training, coaching, programming, and related services offered through the Platform.
• "Subscription" means the recurring payment plan (monthly or annual) that grants Trainers access to Platform features.
• "Credits" means the virtual currency used to purchase video call sessions on the Platform.
• "Bonus Packages" means custom content bundles that may include programs, meal plans, workouts, recipes, and videos.

2.1 Age Requirement

You must be at least 18 years of age to create an account and use Forged Fitness. By using the Platform, you represent and warrant that you meet this age requirement.

2.2 Account Creation

To access certain features of the Platform, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

2.3 Account Types

Forged Fitness offers two primary account types: Trainer accounts and Client accounts. Each account type has specific features, responsibilities, and terms as outlined in Sections 3 and 4.

3.1 Trainer Eligibility

To register as a Trainer on Forged Fitness, you must:

• Be at least 18 years of age
• Hold valid fitness certifications from recognized organizations (e.g., NASM, ACE, ISSA, NSCA) or equivalent qualifications
• We strongly recommend maintaining appropriate professional liability insurance for your protection
• Comply with all applicable laws and regulations in your jurisdiction
• Complete our verification process

3.2 Trainer Responsibilities

As a Trainer, you agree to:

• Provide accurate information about your qualifications, certifications, and experience
• Deliver services professionally and in accordance with industry standards
• Respond to client inquiries in a timely manner
• Keep client information confidential and secure
• Recommend that clients consult with a physician before beginning any exercise program
• Maintain accurate records of client interactions and progress
• Comply with all applicable laws regarding fitness instruction

3.3 Trainer Content

You are solely responsible for all Content you upload, including workout programs, meal plans, videos, and communications. You warrant that your Content:

• Does not infringe any third-party intellectual property rights
• Is accurate and based on sound fitness principles
• Does not contain harmful or dangerous advice
• Complies with all applicable laws and regulations

3.4 Platform Fees

Trainers agree to pay the applicable subscription fees for their chosen plan. Fees are billed in advance on a monthly or annual basis as selected during registration. All fees are non-refundable except as expressly stated in these Terms.

3.5 Client Relationships

The relationship between Trainers and Clients is a direct service provider relationship. Forged Fitness is a platform facilitator and is not a party to agreements between Trainers and Clients. Trainers are independent contractors and not employees of Forged Fitness.

4.1 Client Eligibility

To register as a Client on Forged Fitness, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Consult with a physician before starting any exercise program if you have health concerns

4.2 Fitness Acknowledgment

4.3 Client Responsibilities

As a Client, you agree to:

• Provide accurate information about your fitness level and goals
• Follow program instructions safely and within your abilities
• Communicate openly with your Trainer about your progress and any concerns
• Respect the intellectual property of Trainers and the Platform
• Not share, redistribute, or resell program content

4.4 Client-Trainer Relationship

Clients connect with Trainers through Forged Fitness to receive workout programs, meal plans, and coaching services. All billing and payment arrangements between Trainers and Clients are handled directly between the parties, independent of the Forged Fitness platform. Forged Fitness does not process or facilitate trainer-client payments for coaching services.

5.1 Prohibited Conduct

You agree NOT to:

• Use the Platform for any illegal purpose or in violation of any laws
• Harass, abuse, threaten, or intimidate other Users
• Upload Content that is obscene, defamatory, or hateful
• Impersonate any person or entity
• Interfere with or disrupt the Platform or servers
• Attempt to gain unauthorized access to any portion of the Platform
• Use automated scripts to collect information from the Platform
• Upload viruses, malware, or other harmful code
• Circumvent any security features of the Platform
• Sell or transfer your account to another person
• Use the Platform to send spam or unsolicited communications
• Engage in any activity that could damage the Platform's reputation

5.2 Content Standards

All Content must:

• Be accurate and not misleading
• Not infringe any intellectual property rights
• Not violate any person's privacy or publicity rights
• Not contain defamatory, obscene, or offensive material
• Comply with all applicable laws and regulations

6.1 Your Content

You retain ownership of Content you create and upload to the Platform. By uploading Content, you grant Forged Fitness a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your Content solely for the purpose of operating and improving the Platform.

6.2 Platform Content

The Platform and its original content (excluding User Content), features, and functionality are owned by Forged Fitness and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute Platform Content without our written permission.

6.3 Trainer Content Ownership

Trainers retain full ownership of their workout programs, meal plans, videos, and other original content. Clients may only use Trainer Content for personal, non-commercial purposes as part of their subscription and may not redistribute or resell such Content.

6.4 Copyright Infringement

If you believe that your copyrighted work has been copied and is accessible on the Platform in a way that constitutes copyright infringement, please contact us with the details.

7.1 Platform Services & Fees

Forged Fitness offers the following paid services:

• Trainer Subscriptions: Monthly or annual subscription plans that grant Trainers access to Platform features
• Video Call Credits: Credits that can be purchased for video calling sessions with clients
• Bonus Packages: Custom content bundles that may include programs, meal plans, workouts, recipes, and videos

7.2 Currency & Pricing

All Platform fees are charged in United States Dollars (USD). Prices are displayed inclusive of the stated amount, and you are responsible for any currency conversion fees charged by your financial institution.

7.3 Payment Processing

All Platform payments are processed through Paystack. By making a payment, you agree to Paystack's terms of service. The payment flow is as follows:

1. Enter your account and billing details
2. Select your subscription plan or purchase
3. Complete payment through Paystack's secure gateway
4. Receive confirmation and access to your purchased services

7.4 Subscription Terms

• Subscriptions are available on a monthly or annual basis
• All subscriptions automatically renew unless cancelled before the renewal date
• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• Upon cancellation, your account will be deactivated once the paid period ends

7.5 Refund Policy

Please refer to our separate Refund Policy for comprehensive details regarding refunds. By accepting these Terms, you also acknowledge and agree to the terms outlined in our Refund Policy.

7.6 Free Trials & Promotions

From time to time, we may offer free trial periods, discounts, or promotional offers. These offers are subject to specific terms which will be communicated at the time of the offer. We reserve the right to modify or discontinue promotional offers at any time.

7.7 Taxes

You are responsible for all applicable taxes associated with your Platform purchases.

8.1 Subscription Cancellation (Account Deactivation)

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• Your account will be deactivated once the paid period ends
• You will lose access to Platform features that require an active subscription
• Your data will be retained in case you choose to reactivate
• No refunds are provided for cancelled subscriptions

8.2 Account Deletion (Full Termination)

You may request complete deletion of your account and data by using the account deletion feature in your settings or by contacting support@forgedfitness.co. Upon deletion:

• All your personal data will be permanently removed from our database
• Your profile, content, messages, and progress data will be deleted
• This action is irreversible
• Some data may be retained as required by law (e.g., transaction records)

8.3 Termination by Forged Fitness

We may suspend or terminate your account immediately, without prior notice, if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activity
• Fail to pay applicable fees
• Create risk or legal exposure for Forged Fitness
• Have an account that has been inactive for more than 12 months

8.4 Effect of Termination

Upon termination, your right to use the Platform immediately ceases. We may delete your account data in accordance with our data retention policies. Certain provisions of these Terms survive termination, including intellectual property rights, disclaimers, and limitations of liability.

9.1 No Medical Advice

THE PLATFORM IS NOT A MEDICAL SERVICE. Content provided through Forged Fitness, including workout programs and nutrition information, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician before starting any fitness program.

9.2 Assumption of Risk

You acknowledge that physical exercise involves inherent risks and that you participate voluntarily and at your own risk. Forged Fitness is not responsible for any injuries or health issues that may result from following programs on the Platform.

9.3 Platform Provided "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Forged Fitness SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE PLATFORM.

IN NO EVENT SHALL Forged Fitness'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO Forged Fitness IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

You agree to indemnify, defend, and hold harmless Forged Fitness and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your Content
• Your violation of any rights of another person or entity
• Any services you provide as a Trainer

11.1 Internal Complaints Process

Before pursuing any formal legal action or external remedies, you agree to follow our internal complaints resolution process:

1. Submit a Complaint: Email your complaint to support@forgedfitness.co with "COMPLAINT" in the subject line. Include your account details, a clear description of the issue, and any supporting documentation.
2. Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
3. Investigation: We will investigate your complaint and aim to provide a response within 14 business days.
4. Resolution: If we need additional time, we will notify you and provide an estimated resolution date.
5. Escalation: If you are not satisfied with the initial response, you may request escalation by emailing support@forgedfitness.co with "ESCALATION" in the subject line.

11.2 Informal Resolution

If the internal complaints process does not resolve your dispute, you agree to attempt informal resolution by contacting us before filing any formal legal action. We will attempt to resolve the dispute within 30 days of escalation.

11.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

11.4 Jurisdiction

Any disputes that cannot be resolved through our internal process or informal resolution shall be subject to the exclusive jurisdiction of the courts of KwaZulu-Natal, South Africa.

11.5 Arbitration Agreement

By mutual agreement, disputes may alternatively be resolved through binding arbitration rather than in court, except for claims that may be brought in small claims court.

11.6 Class Action Waiver

YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

11.7 Regulatory Complaints

Nothing in this section prevents you from lodging a complaint with the relevant regulatory authorities, including the Information Regulator of South Africa for privacy-related concerns.

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically for any changes.

If you have any questions about these Terms, please contact us:

• Company: Forged In Fitness (Pty) Ltd
• Address: 7 Riviera Crescent, Uvongo, KwaZulu-Natal, 4270, South Africa
• Email: support@forgedfitness.co
• Phone: +27 83 696 2435